(USA) Auto Care Center Coach
About The Position
The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise stocking, presentation, pricing, signing, inventory, budgeting, sales forecasting, and plans to achieve sales and profit goals. It delivers customer service, supports purchasing decisions, resolves concerns, processes service orders, explains automotive products and services, ensures technicians are trained and certified on service procedures, and assists with vehicle staging and workflow. The Coach maintains the Auto Care Center and automotive sales floor and service area, including merchandise rotation, displays, pricing, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. The role coordinates work and business initiatives, builds stakeholder relationships, sets and measures goals, and identifies improvement opportunities. It supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition, while ensuring compliance with company policies and supporting Walmart's values and standards of ethics and integrity.
Requirements
- At least 2 years of experience in automotive service or a service-industry field.
- At least 1 year of supervisory experience.
- Valid driver's license.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Automotive Certification from Automotive Technical Institute.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience in an automotive service or service-industry-related field.
- Supervisory experience.
- ASE Certification.
Responsibilities
- Drive Auto Care Center sales and financial performance, including merchandise stocking and presentation, pricing, signing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
- Provide customer service, identify customer needs, assist with purchasing decisions, locate merchandise, resolve issues, promote products and services, and maintain a safe shopping environment.
- Create and process customer requests and service orders according to company policies and procedures; explain automotive products and services; ensure technicians are trained and certified on service procedures; and assist with vehicle staging and workflow.
- Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, organizing displays, signing and pricing items, securing merchandise, and maintaining equipment.
- Handle customer and merchandise claims and returns, organize supplies, and monitor automotive-area environmental disposal and OSHA compliance to support customer safety and satisfaction.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and identify improvement opportunities.
- Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
- Ensure compliance with company policies and procedures and uphold Walmart's mission, values, ethics, and integrity standards.
- Promote respectful collaboration, accountability, customer-first decisions, continuous improvement, learning, and a culture of belonging.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
