(USA) Auto Care Center Coach

Walmart•Surprise, AZ

17d•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting, forecasting, and sales and profit goals. It delivers customer service and assistance, processes service orders, explains automotive products and services, ensures technicians are trained and certified on service procedures, and supports vehicle staging and workflow. The Coach maintains the automotive sales floor and service area, including merchandise rotation, displays, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. The role coordinates work and business initiatives, builds stakeholder relationships, measures results, and identifies improvement opportunities. It also supervises, hires, trains, mentors, and develops associates; promotes accountability and a workplace of belonging; and ensures compliance with company policies, values, ethics, and standards. The position is based at the Walmart facility at 13770 W Bell Rd, Surprise, Arizona. Walmart describes the role as offering an annual salary range of $65,000 to $100,000, performance-based bonuses, and a range of health, financial, leave, education, and other benefits.

Requirements

At least 2 years of experience in automotive service or a service industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Must attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from an Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
Acknowledge customers, identify their needs, assist with purchases, locate merchandise, resolve issues, promote products and services, and maintain a safe shopping environment.
Create and process customer requests and service orders in accordance with company policies and procedures.
Explain Auto Care Center and automotive products and services, ensure technicians are trained and certified on service-related procedures, and assist with vehicle staging and workflow.
Maintain the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, maintaining displays, cleaning and organizing, signing and pricing, and securing fragile and high-shrink merchandise.
Maintain equipment according to company guidelines; handle customer and merchandise claims and returns; organize merchandise and supplies; and monitor environmental disposal and OSHA compliance.
Coordinate and oversee job-related activities and assignments, build relationships with stakeholders, support business plans and initiatives, measure progress, address improvement opportunities, and promote continuous learning.
Supervise and develop associates through hiring, training, mentoring, duty assignments, recognition, and promotion of a workplace where associates feel they belong.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.
Model Walmart's values, build collaborative and high-performing teams, communicate effectively, hold self and others accountable, serve customers, use data and analysis to make decisions, and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.