(USA) Auto Care Center Coach

Walmart•Surprise, AZ

18d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. This includes managing merchandise presentation, pricing, signing, inventory, budgeting, and forecasting, while assessing economic trends and community needs and implementing plans to meet sales and profit goals. The role provides customer service, supports purchasing decisions, resolves customer concerns, explains automotive products and services, and helps coordinate service orders, technician training and certification, vehicle staging, and workflow. The Coach maintains the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, managing displays and equipment, handling claims and returns, organizing supplies, and monitoring environmental disposal and OSHA compliance. The position coordinates work and business initiatives, builds stakeholder relationships, measures results, identifies improvements, and promotes continuous learning. The role supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It also ensures compliance with company policies and procedures and promotes Walmart’s values, ethics, accountability, customer service, inclusion, and continuous improvement. The position is based at 13770 W Bell Rd, Surprise, Arizona. Walmart lists an annual salary range of $65,000–$100,000, with additional annual or quarterly performance bonuses and possible location-based or complex-structure compensation differentials.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
Provide customer service, assist with purchasing decisions, locate merchandise, resolve customer concerns, promote products and services, and maintain a safe shopping environment.
Create and process customer requests and service orders according to company policies and procedures; explain automotive products and services; ensure technicians are trained and certified on service-related procedures; and assist with vehicle staging and workflow.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, managing displays, cleaning and organizing, signing and pricing merchandise, and maintaining equipment.
Handle customer and merchandise claims and returns; order and organize merchandise and supplies; and monitor environmental disposal and OSHA compliance while ensuring customer safety and satisfaction.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support business initiatives, communicate goals, measure progress, and identify improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and fostering a sense of belonging.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, standards of ethics and integrity, and Open Door Policy.
Promote collaboration, accountability, inclusion, customer-first service, data-informed decision-making, continuous improvement, and learning through change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.