(USA) Auto Care Center Coach

Walmart•Elkhart, IN

21d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. This includes receiving and stocking merchandise, maintaining effective presentation, accurate and competitive pricing, signing, in-stock and inventory levels, budgeting and forecasting sales, assessing economic trends and community needs, and ensuring sales and profit goals are achieved. The coach implements plans to address deficiencies and provides customer service and assistance, including identifying customer needs, supporting purchasing decisions, resolving concerns, promoting products and services, processing requests and service orders, explaining automotive products and services, ensuring technicians are trained and certified on service procedures, and assisting with vehicle staging and workflow. The coach maintains the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, organizing and cleaning displays, signing and pricing items, securing merchandise, maintaining equipment, handling claims and returns, zoning and organizing merchandise and supplies, and monitoring environmental disposal and OSHA compliance. The role coordinates and oversees work assignments, supports business initiatives, builds stakeholder relationships, measures progress, addresses improvement opportunities, and promotes adaptability and continuous learning. It also supervises and develops associates through hiring, training, mentoring, assigning duties, recognition, and fostering belonging. The position ensures compliance with company policies and procedures and supports Walmart's mission, values, and standards of ethics and integrity. It is expected to demonstrate respect for individuals, collaborative and impactful communication, talent development, accountability, customer focus, data-informed decision-making, curiosity, resilience, and continuous improvement. The role supports Walmart's goal of becoming a regenerative company through positive impact, belonging, waste reduction, and local giving. The annual salary range is $65,000 to $100,000, with annual or quarterly performance bonuses. Certain positions may also receive regional pay zone or complex-structure compensation, and a state pay differential where applicable. Primary location: 175 County Road 6 W, Elkhart, IN 46514-5557.

Requirements

At least 2 years of experience in automotive service or a service industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Complete all job-required trainings and assessments.

Nice To Haves

Automotive certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in automotive service or a service industry-related field.
Supervisory experience.
ASE certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise stocking and presentation, pricing, signing, inventory, budgeting, forecasting, and achieving sales and profit goals.
Implement plans to correct sales or profit deficiencies and assess economic trends and community needs.
Provide customer service, identify customer needs, assist with purchasing decisions, locate merchandise, resolve customer issues, and promote products and services.
Create and process customer requests and service orders according to company policies and procedures; explain Auto Care Center and automotive products and services.
Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating goods, removing damaged or outdated items, cleaning and organizing displays, signing and pricing merchandise, and securing fragile and high-shrink goods.
Maintain equipment, handle claims and returns, zone and organize merchandise and supplies, and monitor environmental disposal and OSHA compliance and customer safety.
Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships, support plans and initiatives, communicate objectives, measure progress, and address improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and fostering belonging.
Ensure compliance with company policies and procedures and uphold Walmart's mission, values, ethics, and integrity standards.
Promote collaborative relationships, accountability, customer-first service, data-informed decisions, continuous improvement, and learning.
Support Walmart's goal of becoming a regenerative company through positive impact, belonging, waste reduction, and local giving.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, including tuition, books, and fees paid for eligible programs.
Performance-based bonus awards.