(USA) Auto Care Center Coach

Walmart • Petersburg, VA

5d • Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by overseeing merchandise availability and presentation, pricing, inventory, budgeting, forecasting, and plans to achieve sales and profit goals. The role provides customer service and assistance with purchases, service orders, product and service explanations, customer concerns, and vehicle staging. It ensures technicians are trained and certified on service-related procedures and supports service workflow as needed.

The Coach maintains the Auto Care Center and automotive sales floor and service area, including merchandise stocking and rotation, displays, signing and pricing, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. The position coordinates job-related activities, works with stakeholders, measures results, identifies improvements, and supports continuous learning and adaptability.

The role supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It ensures compliance with company policies and procedures and promotes Walmart’s values, ethical standards, accountability, inclusion, customer service, and continuous improvement.

The position is based at the listed Walmart location in St. Petersburg, Florida. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay zone or complex-structure compensation, and an additional state pay differential where applicable.

Requirements

• At least 2 years of experience in an automotive service or service industry field.
• At least 1 year of supervisory experience.
• Valid driver's license.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Automotive certification from Automotive Technical Institute.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience in an automotive service or service-industry-related field.
• Supervisory experience.
• ASE Certification.

Responsibilities

• Drive Auto Care Center sales and financial performance through merchandise receiving, stocking, presentation, pricing, signing, and inventory management.
• Budget and forecast sales, assess economic trends and community needs, pursue sales and profit goals, and implement plans to correct deficiencies.
• Acknowledge customers, identify their needs, assist with purchasing decisions, locate merchandise, and resolve customer issues and concerns.
• Promote products and services while maintaining a safe shopping environment; create and process customer requests and service orders according to company policies and procedures.
• Explain Auto Care Center and automotive products and services, ensure technicians are trained and certified on service-related procedures, and stage customer vehicles and assist with workflow as needed.
• Maintain the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, and setting up, cleaning, and organizing displays.
• Sign and price merchandise, secure fragile and high-shrink merchandise, maintain equipment, handle customer and merchandise claims and returns, and order and organize merchandise and supplies.
• Monitor environmental disposal, including batteries, tires, and oil, and ensure OSHA compliance and customer safety and satisfaction.
• Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
• Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
• Ensure compliance with company policies and procedures and support company mission, values, ethics, and the Open Door Policy.
• Model Walmart’s values, build collaborative and high-performing teams, support customer-first decisions, use data and analysis, and encourage continuous improvement and learning.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed