(USA) Auto Care Center Coach

Walmart•Elkhart, IN

19d•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role ensures merchandise is received and stocked, presentation and pricing are effective, signing is accurate, and inventory levels support sales and profit goals. The coach assesses sales trends and community needs, forecasts performance, and implements plans to address deficiencies. The coach provides customer service and assistance, processes customer requests and service orders in accordance with company policies, explains automotive products and services, and supports technicians’ training and certification on service procedures. The role also helps stage customer vehicles and manage workflow as needed. The coach maintains the Auto Care Center sales floor and service area, including merchandise, displays, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. The role oversees job-related activities, builds stakeholder relationships, advances business initiatives, measures results, and identifies improvement opportunities. It supervises, hires, trains, mentors, and develops associates, assigns duties, and recognizes contributions. The coach ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and standards.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from an Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in automotive service or a related service-industry field.
Supervisory experience.
ASE certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area by overseeing merchandise receipt and stocking, presentation, pricing, signing, inventory levels, budgeting, forecasting, and sales and profit goals.
Assess economic trends and community needs and implement plans to correct sales or performance deficiencies.
Acknowledge customers, identify their needs, assist with purchasing decisions, locate merchandise, resolve issues, and promote products and services while maintaining a safe shopping environment.
Create and process customer requests and service orders according to company policies and procedures; explain Auto Care Center and automotive products and services.
Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as necessary.
Stock and rotate merchandise; remove damaged or outdated goods; set up, clean, and organize displays; sign and price merchandise; secure fragile and high-shrink merchandise; and maintain equipment according to company guidelines.
Handle customer and merchandise claims and returns; zone the area; order, arrange, and organize merchandise and supplies; and monitor environmental disposal and OSHA compliance.
Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate goals; measure progress; and identify improvement opportunities.
Supervise, hire, train, mentor, and develop associates; assign duties; provide recognition; and promote a sense of belonging.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and standards of integrity.
Model respect for individuals, integrity, customer service, and excellence; build collaborative relationships, develop talent, make data-informed decisions, and promote continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Additional compensation may include regional pay zone differentials and complex-structure compensation.