(USA) Auto Care Center Coach

Walmart • Bourbonnais, IL

22d • Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and sales and profit goals. The role provides customer service and assistance, supports purchasing decisions and service orders, explains automotive products and services, ensures technicians are trained and certified on service-related procedures, and helps stage customer vehicles and manage workflow.

The Coach maintains the Auto Care Center and automotive sales floor and service area, including merchandise stocking and rotation, displays, equipment, claims and returns, supplies, and compliance with environmental disposal requirements and OSHA standards. The role coordinates job-related activities, supports business initiatives and continuous improvement, and supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It also ensures compliance with company policies, procedures, values, and standards of ethics and integrity.

The position is based at Walmart's location in Bourbonnais, Illinois. Walmart describes the role as eligible for competitive pay, performance-based bonuses, and benefits, subject to job classification, eligibility requirements, and plan terms.

Requirements

• At least 2 years of experience in automotive service or a service industry field.
• At least 1 year of supervisory experience.
• Valid driver's license.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Automotive certification from Automotive Technical Institute.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience in an automotive service or service-industry-related field.
• Supervisory experience.
• ASE Certification.

Responsibilities

• Drive sales and financial performance in the Auto Care Center and service area through effective merchandise presentation, pricing, signing, inventory management, budgeting, and forecasting.
• Assess economic trends and community needs, achieve sales and profit goals, and implement plans to correct deficiencies.
• Provide customer service by acknowledging customers, identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services.
• Create and process customer requests and service orders in accordance with company policies and procedures.
• Explain Auto Care Center and automotive products and services, ensure technicians are trained and certified on service-related procedures, and assist with vehicle staging and workflow as needed.
• Maintain the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up and organizing displays, and signing and pricing merchandise.
• Secure fragile and high-shrink merchandise; maintain equipment; handle customer and merchandise claims and returns; organize merchandise and supplies; and monitor inventory.
• Monitor environmental disposal practices, including batteries, tires, and oil, and ensure OSHA compliance and customer safety and satisfaction.
• Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate objectives; measure progress; address improvement opportunities; and promote continuous learning.
• Supervise and develop associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting a sense of belonging.
• Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity through action plans, the Open Door Policy, and guidance on business processes.
• Build high-performing teams, foster collaborative and trusting relationships, communicate effectively, attract and retain talent, and empower and recognize associates.
• Promote integrity, accountability, humility, fairness, and transparency; support Walmart's goal of becoming a regenerative company, including eliminating waste and participating in local giving.
• Serve customers and members by putting their needs first, applying EDLP and EDLC business models, using data and analysis to make decisions, and balancing short- and long-term priorities.
• Encourage learning, calculated risk-taking, resilience, continuous improvement, adoption of new technologies and skills, and support for others through change.

Benefits

• Performance-based bonus awards and annual or quarterly performance bonuses.
• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase.
• Company-paid life insurance.
• Paid time off, including sick leave, and PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees covered for eligible programs, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed