(USA) Auto Care Center Coach
About The Position
The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting, forecasting, and plans to achieve sales and profit goals. It also provides customer service and assistance with automotive products and services, customer requests, service orders, issue resolution, technician training and certification, vehicle staging, and workflow. The Coach maintains the Auto Care Center, automotive sales floor, and service area by organizing and replenishing merchandise, maintaining displays and equipment, handling claims and returns, ordering supplies, and monitoring environmental disposal and OSHA compliance. The role coordinates work and business initiatives, builds stakeholder relationships, tracks results, identifies improvement opportunities, and promotes continuous learning. The position supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It ensures compliance with company policies and procedures and models Walmart’s values, ethics, accountability, customer service, inclusion, and continuous improvement. The role is based at the listed Walmart location in Oshkosh, Wisconsin.
Requirements
- At least 2 years of experience in automotive service or a service-industry field.
- At least 1 year of supervisory experience.
- Valid driver's license.
- Complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Automotive Certification from Automotive Technical Institute.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience in an automotive service or service-industry-related field.
- Supervisory experience.
- ASE Certification.
Responsibilities
- Drive sales and financial performance in the Auto Care Center and service area, including merchandise stocking and presentation, pricing, signing, inventory, budgeting, and sales forecasting.
- Assess economic trends and community needs, pursue sales and profit goals, and implement plans to correct deficiencies.
- Assist customers with purchasing decisions, merchandise location, products and services, service orders, and customer issues or concerns while maintaining a safe shopping environment.
- Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
- Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up and cleaning displays, and signing and pricing merchandise.
- Secure fragile and high-shrink merchandise, maintain equipment, handle claims and returns, organize merchandise and supplies, and monitor environmental disposal and OSHA compliance.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure results, and address improvement opportunities.
- Supervise and develop associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
- Ensure compliance with company policies and procedures and provide guidance on their application in business processes.
- Model Walmart values by building collaborative, high-performing teams; acting with integrity; serving customers and members; using data to make decisions; and encouraging learning and continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
