(USA) Auto Care Center Coach
About The Position
The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. This includes receiving and stocking merchandise; ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, and appropriate in-stock and inventory levels; budgeting and forecasting sales; assessing economic trends and community needs; and achieving sales and profit goals by implementing corrective plans when needed. The role provides customer service and assistance, helps customers make purchasing decisions, resolves issues, processes customer requests and service orders, explains automotive products and services, and supports technician training and certification. The coach helps stage customer vehicles and manage workflow as necessary. The position also maintains merchandise, displays, equipment, the sales floor, and service area; oversees claims and returns, ordering and supplies, environmental disposal practices, OSHA compliance, and customer safety. The coach coordinates and oversees work-related activities, develops stakeholder relationships, supports business plans, sets and communicates goals, measures progress, and identifies opportunities for improvement. The role supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It also ensures compliance with company policies and procedures and models Walmart's values, ethics, integrity, customer service, accountability, belonging, and continuous improvement.
Requirements
- At least 2 years of experience in automotive service or a service-industry field.
- At least 1 year of supervisory experience.
- Valid driver's license.
- Successfully complete all job-required trainings and assessments.
Nice To Haves
- Automotive Certification from Automotive Technical Institute.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience in an automotive service or service-industry-related field.
- Supervisory experience.
- ASE Certification.
Responsibilities
- Drive sales and financial performance in the Auto Care Center and service area, including merchandise stocking and presentation, pricing, signing, inventory, sales forecasting, and achieving sales and profit goals.
- Provide customer service, identify customer needs, assist with purchasing decisions, locate merchandise, resolve concerns, promote products and services, and maintain a safe shopping environment.
- Create and process customer requests and service orders in accordance with company policies and procedures, and explain Auto Care Center and automotive products and services.
- Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
- Maintain and organize the Auto Care Center, automotive sales floor, and service area, including merchandise rotation, displays, pricing, equipment, claims, returns, ordering, and supplies.
- Monitor environmental disposal practices, OSHA compliance, customer safety, and customer satisfaction in the Auto Care Center and automotive area.
- Coordinate and oversee job-related activities and assignments, build stakeholder relationships, communicate goals, measure results, and identify improvement opportunities.
- Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
- Ensure compliance with company policies and procedures and support Walmart's mission, values, ethics, and integrity standards.
- Promote collaboration, accountability, customer-first service, data-informed decisions, continuous improvement, and learning.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase program.
- Company-paid life insurance.
- Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
