(USA) Auto Care Center Coach

Walmart•Gulfport, MS

21d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving, stocking, presentation, pricing, signing, inventory, budgeting, sales forecasting, and plans to achieve sales and profit goals. It provides customer assistance, manages service orders and workflow, explains automotive products and services, and ensures technicians are trained and certified on service-related procedures. The Coach maintains the Auto Care Center sales floor and service area, including displays, equipment, merchandise, supplies, claims and returns, and environmental disposal and OSHA compliance. The role coordinates business activities, supports initiatives, maintains stakeholder relationships, measures results, and identifies improvement opportunities. It supervises and develops associates through hiring, training, mentoring, assigning duties, recognition, and fostering belonging. The position also ensures compliance with company policies and supports Walmart’s mission, values, ethics, and standards. Walmart describes this role as supporting its goal of becoming a regenerative company through positive impact, belonging, waste reduction, and local giving. The position is based at the Gulfport, Mississippi location. The annual salary range is $65,000 to $100,000, with performance-based bonus opportunities and possible additional compensation based on location or facility complexity. A state pay differential may apply where required.

Requirements

At least 2 years of experience in an automotive service or service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive Auto Care Center sales and financial performance through merchandise management, pricing, inventory control, budgeting, sales forecasting, and corrective action to achieve sales and profit goals.
Provide customer service by identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving concerns, promoting products and services, and maintaining a safe shopping environment.
Create and process customer requests and service orders according to company policies and procedures; explain automotive products and services; ensure technicians are trained and certified on service-related procedures; and stage customer vehicles and assist with workflow.
Maintain the Auto Care Center sales floor and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up and organizing displays, signing and pricing merchandise, and securing fragile and high-shrink merchandise.
Maintain equipment, handle customer and merchandise claims and returns, organize merchandise and supplies, and monitor environmental disposal and OSHA compliance while ensuring customer safety and satisfaction.
Coordinate and oversee job-related activities and assignments, build stakeholder relationships, support plans and initiatives, communicate goals, measure progress, identify improvement opportunities, and promote continuous learning and adaptability.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and standards by implementing action plans, supporting the Open Door Policy, and providing guidance.
Promote respectful, collaborative, ethical, customer-first, data-informed, and continuous-improvement-oriented behaviors in accordance with Walmart’s stated values.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U: Walmart-paid education programs, including tuition, books, and fees for eligible full-time and part-time associates.
Performance-based bonus awards and possible annual or quarterly performance bonuses.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.