(USA) Auto Care Center Coach

Walmart•Woodhaven, MI

6d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving, stocking, presentation, pricing, signing, inventory, budgeting, forecasting, and sales and profit goals. It provides customer service, supports purchase decisions, resolves customer concerns, processes service requests and orders, explains automotive products and services, ensures technicians are trained and certified on service procedures, and assists with vehicle staging and workflow. The Coach maintains the Auto Care Center, automotive sales floor, and service area by managing merchandise and displays, keeping the area organized, maintaining equipment, handling claims and returns, ordering supplies, and monitoring environmental disposal and OSHA compliance. The role coordinates work and initiatives, builds stakeholder relationships, tracks progress, addresses improvement opportunities, and promotes continuous learning. The position supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It ensures compliance with company policies and procedures and supports Walmart's mission, values, standards of ethics and integrity, and Open Door Policy. The role is expected to build inclusive, high-performing teams; act with integrity; put customers first; use data to inform decisions; and drive continuous improvement.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Complete and successfully pass all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
Provide customer service, identify customer needs, assist with purchasing decisions, locate merchandise, resolve concerns, promote products and services, and maintain a safe shopping environment.
Create and process customer requests and service orders in accordance with company policies and procedures; explain automotive products and services; ensure technicians are trained and certified on service-related procedures; and assist with vehicle staging and workflow.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up and organizing displays, signing and pricing merchandise, and maintaining equipment.
Handle customer and merchandise claims and returns; order and organize merchandise and supplies; and monitor environmental disposal, OSHA compliance, customer safety, and satisfaction.
Coordinate and oversee job-related activities and assignments, maintain relationships with key stakeholders, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a sense of belonging.
Ensure compliance with company policies and procedures, implement related action plans, support the Open Door Policy, and provide direction and guidance on business processes and practices.
Build collaborative, high-performing teams; develop and recognize talent; model integrity and accountability; put customers first; make data-informed decisions; and promote continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.