(USA) Auto Care Center Coach

Walmart•Lenoir City, TN

7d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area, including merchandise stocking and presentation, pricing, signing, inventory management, sales assessment, budgeting, forecasting, and action plans to achieve sales and profit goals. The role provides customer service and assistance, supports purchasing decisions, resolves issues, explains automotive products and services, ensures technicians are trained and certified on service-related procedures, and helps stage customer vehicles and maintain workflow. The Coach maintains the Auto Care Center, automotive sales floor, and service area by organizing merchandise and displays, maintaining equipment, managing claims and returns, ordering supplies, and monitoring environmental disposal and OSHA compliance. The role coordinates work and initiatives, builds stakeholder relationships, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The position supervises and develops associates through hiring, training, mentoring, duty assignment, recognition, and fostering a sense of belonging. It ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and integrity standards. The role is expected to demonstrate respect for individuals, integrity, customer service, and a commitment to excellence, while supporting Walmart's goal of becoming a regenerative company.

Requirements

At least 2 years of experience in an automotive service or service industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area through merchandise stocking and presentation, pricing, signing, inventory management, budgeting, forecasting, and sales and profit goal attainment.
Assess economic trends and community needs and implement plans to correct deficiencies in sales or profit performance.
Acknowledge customers, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote products and services.
Create and process customer requests and service orders in accordance with company policies and procedures.
Explain Auto Care Center and automotive products and services; ensure technicians are trained and certified on service-related procedures.
Stage customer vehicles and assist with workflow as necessary.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up and cleaning displays, and signing and pricing merchandise.
Secure fragile and high-shrink merchandise; maintain equipment in accordance with company guidelines; handle customer and merchandise claims and returns; and keep the area zoned and organized.
Order, arrange, and organize merchandise and supplies and monitor environmental disposal, including batteries, tires, and oil, as well as OSHA compliance and customer safety.
Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate goals; measure progress; and address improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity through action plans, the Open Door Policy, and guidance on business practices.
Build high-performing teams, collaborate, communicate effectively, attract and retain talent, empower and develop associates, and recognize their contributions.
Serve customers and members by putting customers first, adapting to how and when they shop, and applying EDLP and EDLC business models.
Use data, insights, and analysis to make decisions; balance priorities; pursue continuous improvement; encourage learning; and support others through change.
Support Walmart's goal of becoming a regenerative company through positive impact, belonging, waste elimination, and participation in local giving.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit: Walmart-paid tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Annual or quarterly performance bonuses and, for certain positions, regional pay zone or complex-structure additional compensation.