(USA) Auto Care Center Coach
About The Position
The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role ensures effective merchandise presentation, accurate and competitive pricing, proper signing, and appropriate in-stock and inventory levels; budgets and forecasts sales; assesses economic trends and community needs; and implements plans to achieve sales and profit goals and address deficiencies. The Coach provides customer service and assistance, supports purchasing decisions, resolves customer concerns, promotes products and services, and maintains a safe shopping environment. The role processes customer requests and service orders, explains automotive products and services, ensures technicians are trained and certified on service-related procedures, and assists with vehicle staging and workflow. The position maintains the Auto Care Center and automotive sales floor and service area through stocking, rotating, organizing, pricing, and securing merchandise; maintaining equipment; handling claims and returns; ordering supplies; and monitoring environmental disposal and OSHA compliance. The Coach also coordinates job-related activities, develops stakeholder relationships, supports business plans, measures results, identifies improvements, and promotes continuous learning. The role supervises and develops associates through hiring, training, mentoring, assigning duties, recognizing contributions, and fostering belonging. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity. The position emphasizes respect for individuals, collaboration, accountability, customer service, data-informed decisions, continuous improvement, and support for Walmart’s goal of becoming a regenerative company.
Requirements
- 2 years of experience in an automotive service or service industry field.
- 1 year of supervisory experience.
- Valid driver’s license.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Automotive Certification from Automotive Technical Institute.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience in an automotive service or service-industry-related field.
- Supervisory experience.
- ASE Certification.
Responsibilities
- Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and achieving sales and profit goals.
- Assess economic trends and community needs and implement plans to address performance deficiencies.
- Provide customer service, assist with purchasing decisions, locate merchandise, resolve issues, and promote products and services while maintaining a safe shopping environment.
- Create and process customer requests and service orders according to company policies and procedures.
- Explain Auto Care Center and automotive products and services; ensure technicians are trained and certified on service-related procedures.
- Stage customer vehicles and assist with workflow as necessary.
- Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, organizing displays, cleaning, signing and pricing items, and securing fragile or high-shrink merchandise.
- Maintain equipment according to company guidelines; handle customer and merchandise claims and returns; zone the area; order and organize merchandise and supplies.
- Monitor environmental disposal, including batteries, tires, and oil, and ensure OSHA compliance, customer safety, and satisfaction.
- Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate goals; measure progress; and identify improvement opportunities.
- Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
- Ensure compliance with company policies and procedures and support company values, standards of ethics and integrity, and the Open Door Policy.
- Build high-performing teams, collaborate, communicate effectively, attract and retain talent, and develop and recognize associates.
- Make customer-first, data-informed decisions; drive continuous improvement; and encourage learning, adaptability, and adoption of new technologies and skills.
- Support Walmart’s goal of becoming a regenerative company through positive impact, belonging, waste reduction, and participation in local giving.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
