(USA) Auto Care Center Coach

Walmart • Broomfield, CO

9d • Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by maintaining merchandise presentation, pricing, signing, in-stock levels, and inventory; forecasting sales; assessing economic trends and community needs; and implementing plans to achieve sales and profit goals. The role provides customer service and assistance, supports purchasing decisions, resolves customer concerns, promotes products and services, processes service orders, explains automotive products and services, ensures technicians are trained and certified on relevant procedures, and helps stage customer vehicles and manage workflow.

The Coach maintains the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated items, organizing displays, signing and pricing merchandise, maintaining equipment, handling claims and returns, ordering supplies, and monitoring environmental disposal and OSHA compliance. The position coordinates work activities, builds stakeholder relationships, supports business initiatives, measures results, identifies improvement opportunities, and promotes continuous learning.

The role supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It also ensures compliance with company policies and supports Walmart’s mission, values, ethics, and standards. The position is expected to demonstrate respect for individuals, act with integrity, serve customers and members, and strive for excellence through collaboration, accountability, data-informed decisions, and continuous improvement.

The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay zone or complex-structure compensation, and a state pay differential where applicable. The position is based at 500 Summit Blvd, Broomfield, Colorado.

Requirements

• At least 2 years of experience in automotive service or a service-industry field.
• At least 1 year of supervisory experience.
• Valid driver's license.
• Complete and successfully pass all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition where state requirements apply, may need a current state-issued Certificate of Eligibility.

Nice To Haves

• Automotive Certification from Automotive Technical Institute.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience in an automotive service or service-industry-related field.
• Supervisory experience.
• ASE Certification.

Responsibilities

• Drive sales and financial performance in the Auto Care Center and service area, maintaining merchandise presentation, pricing, signing, in-stock levels, and inventory.
• Budget and forecast sales, assess economic trends and community needs, achieve sales and profit goals, and implement corrective plans when needed.
• Provide customer service, assist with purchasing decisions, locate merchandise, resolve customer concerns, and promote products and services.
• Create and process customer requests and service orders according to company policies and procedures; explain Auto Care Center and automotive products and services.
• Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as necessary.
• Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, organizing displays, and signing and pricing merchandise.
• Maintain equipment in accordance with company guidelines; handle customer and merchandise claims and returns; zone the area; and order, arrange, and organize merchandise and supplies.
• Monitor environmental disposal requirements, including batteries, tires, and oil, and OSHA compliance; ensure customer safety and satisfaction.
• Coordinate, complete, and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans and initiatives to meet customer and business needs.
• Communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
• Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
• Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.
• Model Walmart values, promote a culture of belonging, build trusting relationships, communicate with impact, develop talent, and hold self and others accountable.
• Use data, insights, and analysis to make decisions; serve customers and members; and drive continuous improvements while supporting change and new technologies.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed