(USA) Auto Care Center Coach

Walmart•Oshkosh, WI

2d•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise stocking, presentation, pricing, signing, inventory, budgeting, sales forecasting, and plans to achieve sales and profit goals. It provides customer assistance, processes service requests and orders, explains automotive products and services, ensures technicians are trained and certified on relevant procedures, and supports vehicle staging and service workflow. The position maintains the Auto Care Center sales floor and service area, including merchandise rotation, displays, pricing, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. It coordinates job-related activities, works with stakeholders, tracks goals and results, and identifies improvement opportunities. It supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition, while ensuring compliance with company policies and promoting Walmart's values, ethics, belonging, customer service, and continuous improvement.

Requirements

2 years of experience in an automotive service or service industry field.
1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and achieving sales and profit goals.
Assist customers with purchasing decisions, merchandise location, questions, and concerns; promote products and services and maintain a safe shopping environment.
Create and process customer requests and service orders in accordance with company policies and procedures.
Explain Auto Care Center and automotive products and services, ensure technicians are trained and certified on service-related procedures, and assist with vehicle staging and workflow.
Maintain the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, managing displays and pricing, securing merchandise, maintaining equipment, handling claims and returns, organizing supplies, and monitoring environmental disposal and OSHA compliance.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support the company's mission, values, standards of ethics and integrity, and Open Door Policy.
Build collaborative, high-performing teams; develop and recognize talent; act with integrity; serve customers and members; use data and analysis in decision-making; and drive continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Regional Pay Zone compensation and complex-structure compensation for certain positions.
State pay differential where applicable.