(USA) Auto Care Center Coach

Walmart•Plymouth, IN

12d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and sales and profit goals. The role provides customer service and assistance, supports purchasing decisions, resolves customer concerns, explains automotive products and services, and ensures technicians are trained and certified on service-related procedures. It also stages customer vehicles and assists with service workflow as needed. The coach maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, organizing displays, pricing and signing products, maintaining equipment, handling claims and returns, ordering supplies, and monitoring environmental disposal and OSHA compliance. The role coordinates work and initiatives, develops stakeholder relationships, measures results, identifies improvement opportunities, and supports continuous learning. The position supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The coach is expected to respect individuals, build collaborative and high-performing teams, act with integrity, serve customers and members, use data to inform decisions, and strive for excellence through learning and continuous improvement. The annual salary range is $65,000 to $100,000. Additional compensation may include annual or quarterly performance bonuses, regional pay zone compensation, and complex-structure compensation. A state pay differential may apply where required.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from an Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
Provide customer service, assist with purchasing decisions, locate merchandise, resolve customer issues, promote products and services, and maintain a safe shopping environment.
Create and process customer requests and service orders in accordance with company policies and procedures; explain Auto Care Center and automotive products and services.
Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, organizing displays, pricing and signing products, and maintaining equipment.
Handle customer and merchandise claims and returns, order and organize merchandise and supplies, and monitor environmental disposal and OSHA compliance.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support Walmart's mission, values, standards of ethics, and integrity.
Promote collaboration, accountability, customer-first service, data-informed decisions, continuous improvement, and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and additional annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.