Auto Body Shop Lead - 2nd Shift - Mon to Thur

Carvana•Hoffman Estates, IL

9d•Onsite

About The Position

The Auto Body Shop Lead is a front-line supervisor responsible for directly managing and developing hourly associates in a Carvana Inspection Center and helping the team meet production and quality targets. The role manages the safe movement of vehicles into and out of the center for repairs, oversees incoming inventory assessments, and partners with the Inspection Center General Manager to repair or reject vehicles based on repair costs and overall quality. The Lead coaches and trains associates to complete repairs correctly and efficiently, supports employee development and performance management, and promotes communication, teamwork, and adherence to Carvana’s values, policies, procedures, and quality standards. The work takes place in a fast-paced vehicle reconditioning environment and involves physical activity, use of safety equipment, and the ability to work variable schedules, overtime, and weekends when needed.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years old.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting between knee and shoulder height and other lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
Ability to work in an environment that may be cold, hot, noisy, or wet and may contain vehicle-maintenance fumes or odors.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively to team members.
Ability to communicate and interact professionally and courteously with others.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.
Must pass a complete background check; the role is not eligible for visa sponsorship.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed daily, weekly, and monthly inventory production goals.
Oversee assigned team members’ day-to-day work, identify strengths and improvement opportunities, and take appropriate steps to improve performance.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Create a work environment that supports positive communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflict among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on repair estimates and vehicle quality.
Train associates to use Quality Control standards to identify and complete repairs effectively and efficiently the first time.
Complete repairs effectively and efficiently to minimize rework, re-checks, and production delays.
Work to prevent injuries and hazardous conditions in the shop, including those caused by spills or other preventable hazards.
Manage multiple associates, including their development and performance management.