Auto Body Shop Lead - 2nd Shift - Mon to Thur

Carvana•Hoffman Estates, IL

About The Position

The Line Lead is a front-line supervisor responsible for directly managing and developing hourly associates in a Carvana Inspection Center to meet production targets. The role oversees the safe movement of vehicles into and out of the center for repairs and helps ensure inventory meets production and quality goals. The lead reviews and approves identified mechanical and physical defects, and partners with the Inspection Center General Manager to determine whether vehicles should be repaired or rejected based on estimated repair costs and overall vehicle quality. The position also trains associates to identify and complete repairs effectively, with the goal of minimizing re-checks, rework, and production delays. The role provides coaching, development, performance management, and feedback to team members; communicates expectations and goals; supports positive communication and team cohesion; resolves conflicts; and monitors adherence to systems, policies, procedures, and performance standards. Work takes place in a vehicle maintenance environment that may be cold, hot, noisy, wet, or have fumes or odors. The schedule is second shift, Monday through Thursday, with variable scheduling and overtime or weekend work possible.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and additional lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively.
Ability to interact and communicate professionally and courteously, both orally and in writing.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of vehicles into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed daily, weekly, and monthly inventory production goals.
Oversee day-to-day activities of the assigned team, identify strengths and weaknesses, and determine improvement opportunities.
Coach, develop, and manage the performance of associates, provide feedback, and demonstrate desired skills.
Create a work environment that encourages positive communication, team cohesion, and adherence to Carvana’s Values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects in incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train production associates to apply Quality Control standards and complete repairs effectively and efficiently the first time.
Identify and complete repairs efficiently to minimize rework and production delays.
Work conscientiously to reduce the risk of injury from spills and other preventable hazardous conditions.
Manage multiple associates, including employee development and performance management.