Auto Body Shop Quality Lead (2nd Shift)

Carvana•Elyria, OH

About The Position

The Auto Body Shop Quality Lead is a front-line supervisor who directly manages and develops hourly associates in an Inspection Center to achieve production targets. The role oversees vehicle movement and repairs, production and quality goals, team performance, and adherence to company processes and safety standards. The lead partners with the Inspection Center General Manager on decisions to repair or reject inventory based on estimated repair costs and vehicle quality. This position is not visa eligible.

Requirements

High school diploma or GED equivalent.
Experience using computers.
At least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license and clean driving record, with no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently; most lifting is between knee and shoulder height, with other lifting required from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to work in conditions that may be cold, hot, noisy, and wet, with possible vehicle-maintenance fumes or odors.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high volume and high-quality work in a fast-paced environment.
Ability to delegate tasks effectively.
Ability to communicate and interact professionally and courteously with others.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting or exceeding production and quality goals.
Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
Oversee assigned team members’ day-to-day activities; identify strengths, weaknesses, and opportunities for improvement.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Build a work environment that encourages positive communication, team cohesion, and adherence to Carvana’s Values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to determine whether inventory should be repaired or rejected based on estimated repair costs and overall vehicle quality.
Train production associates to apply Quality Control standards and complete repairs effectively and efficiently the first time, minimizing re-checks and production delays.
Complete repairs effectively and efficiently the first time to minimize rework and production delays.
Work conscientiously to reduce the risk of injury from spills and other preventable hazards in the shop.
Manage multiple associates, including their development and performance management.