Auto Body Estimator
About The Position
The Auto Body Estimator provides an exceptional customer experience by creating repair estimates and coordinating customers’ repair needs. The role includes communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting necessary repairs and parts replacement on damage appraisals. The Estimator works with team members to support the repair facility’s key performance indicators. The position requires knowledge of repairs and original equipment (OE) guidelines, basic computer skills, and compliance with direct repair program (DRP) requirements. The Estimator must be willing to complete I-CAR training and hold a valid driver’s license. Physical demands must be met to perform the essential job functions; reasonable accommodation may be available for individuals with disabilities.
Requirements
- High school diploma or equivalent.
- Knowledge of vehicle repairs and OE guidelines.
- Basic computer skills.
- At least 1 year of experience with DRP compliance.
- Willingness to complete I-CAR training.
- Valid driver’s license.
- Ability to meet the physical demands required to perform the essential functions of the job.
Responsibilities
- Document every customer interaction and update records efficiently and accurately with pertinent details.
- Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
- Comply with insurance client requirements, processes, and metrics.
- Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
- Communicate customer requests and needs to appropriate team members.
- Greet customers in person and by phone with positive energy.
- Understand required insurance programs and procedures.
- Participate in daily production walks with the Management Team as required.
- Support other team members when required.
- Participate in monthly Health & Safety and staff meetings if required.
- Attend training, information sessions, and workshops recommended by the Store Manager.
- Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
- Coordinate customer repair needs and communicate with customers and insurance companies throughout the repair process.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective on Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- Potential bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
