Auto Body Estimator

Boyd Group Services•Easton, PA

21h•$60,000 - $100,000

About The Position

The Auto Body Estimator provides an exceptional customer experience by creating estimates and coordinating customer repair needs and communication throughout the repair process. The role assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works in alignment with facility team members to support repair facility KPIs and keeps customers and insurance companies informed throughout repairs. The role requires knowledge of vehicle repairs and OE guidelines, basic computer skills, and compliance with DRP requirements. The employee must be willing to complete I-CAR training and hold a valid driver’s license. Physical demands must be met to perform essential functions; reasonable accommodation may be available for individuals with disabilities. This is a commission-based position with estimated annual earnings of $60,000–$100,000+.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
At least 1 year of experience with DRP compliance.
Basic computer skills.
Willingness to complete I-CAR training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document customer interactions accurately and efficiently, including pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Accurately assess vehicle damage and document required repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.