Auto Body Estimator

Crowley Kia•Bristol, CT

5d•$60,000 - $85,000•Onsite

About The Position

Crowley Auto Body is seeking a licensed Auto Body Damage Appraiser / Customer Service Representative to join its collision center in Bristol, Connecticut. The role serves as the primary link between customers, technicians, and insurance providers, combining customer care with technical collision-damage appraisal and estimating. The successful candidate will create precise repair estimates and guide customers through the vehicle restoration and insurance claims process.

Requirements

Hold a valid Connecticut Motor Vehicle Physical Damage (MVPD) Appraiser License.
Have at least 2 years of experience in an auto body shop environment handling estimating, customer service, or Direct Repair Program (DRP) administration.
Demonstrate proficiency with collision estimating platforms, specifically CCC ONE Mobile/Desktop, Alldata, and I-CAR.
Have exceptional verbal and written communication skills and a history of high-level conflict resolution and customer satisfaction.
Have a high school diploma or GED.
Hold a valid driver's license and have a clean driving record.

Responsibilities

Greet customers, answer inquiries, provide regular repair-status updates, and guide customers through the insurance claims workflow.
Physically and visually inspect collision-damaged vehicles and document necessary repairs using knowledge of vehicles, manufacturer recommendations, and position statements.
Use industry-standard estimating software, such as CCC ONE, to prepare precise and comprehensive repair estimates consistent with shop metrics, manufacturer and safety requirements, and insurance guidelines.
Negotiate repair plans and supplements with insurance adjusters to obtain approval for safe and proper vehicle repairs.
Coordinate with the shop foreman and parts coordinators to meet flat-rate metrics, tracking requirements, and delivery timelines.