Collision Estimator / Auto Body Estimator

Diehl CDJR of Butler•Butler, PA

11d•Onsite

About The Position

Diehl Collision of Butler is seeking an experienced, organized, and customer-focused Collision Estimator to join its collision repair team in Butler, Pennsylvania. The estimator inspects vehicles and assesses collision and body damage, prepares and updates estimates and supplements, and coordinates with customers, insurance companies, technicians, painters, parts personnel, and production staff. The role helps guide repairs from the initial estimate through vehicle delivery, keeping customers informed and maintaining accurate documentation. The position is part of Diehl Automotive, which offers the resources and stability of a growing automotive organization alongside a local presence in Western Pennsylvania.

Requirements

Previous collision estimating, auto body estimating, insurance estimating, or collision repair experience.
Knowledge of automotive collision repair procedures.
Understanding of vehicle construction, body repair, refinishing, parts, and labor operations.
Experience working with insurance companies and adjusters.
Strong computer and estimating software skills.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
Attention to detail and commitment to estimate accuracy.
Ability to manage multiple repairs and customers simultaneously.
Professional customer-service skills.
Valid driver's license and acceptable driving record.

Nice To Haves

Experience with commonly used collision estimating and shop management software is highly desirable.

Responsibilities

Inspect vehicles and accurately assess collision and body damage.
Prepare detailed estimates for parts, labor, paint, materials, and necessary repairs.
Write and update collision repair estimates and supplements.
Work directly with customers throughout the repair process and keep them informed of vehicle status.
Communicate with insurance adjusters and insurance companies regarding estimates, supplements, approvals, and repair procedures.
Review OEM repair procedures and identify required operations.
Document vehicle damage with photographs and supporting information.
Coordinate with technicians, painters, parts personnel, and production staff.
Monitor repairs and identify additional or hidden damage discovered during disassembly.
Prepare supplemental estimates when additional repairs are required.
Verify that estimates accurately reflect the work necessary to return vehicles to pre-accident condition.
Maintain accurate customer, vehicle, insurance, and repair documentation.
Help ensure a smooth repair process from initial estimate through vehicle delivery.
Provide outstanding customer service.