Auto Body Estimator

Boyd Group Services•Redmond, WA

5d•$66,000 - $94,000

About The Position

The Estimator is responsible for providing an exceptional customer experience while preparing estimates and coordinating customer repair needs. This includes communicating with customers and insurance companies and keeping them informed throughout the repair process. The Estimator assesses vehicle damage and documents required repairs and parts replacement on the damage appraisal. The role works in alignment with other team members to help achieve the repair facility’s KPIs. The position requires knowledge of repairs and OE guidelines, basic computer skills, awareness of where to find information, compliance with DRP requirements, and a willingness to complete I-CAR Training. A high school diploma or equivalent and a valid driver’s license are required. The job’s physical demands must be met to perform its essential functions; reasonable accommodation may be available for individuals with disabilities. Compensation is estimated at $66,000–$94,000 per year. Commissions are calculated based on location and revenue metrics, sales, and individual performance, subject to the plan’s terms. The position may also be eligible for bonuses tied to individual or business initiatives.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
Awareness of where to look for answers.
Compliance with DRP requirements; minimum of 1 year of experience.
Willingness to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document every customer interaction, updating records efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and on the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.
Coordinate customer repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Possible bonus opportunities tied to individual or business initiatives.