Auto Body Estimator

Crowley Auto Group • Bristol, CT

5d • $60,000 - $85,000 • Onsite

About The Position

Crowley Auto Body is seeking a licensed Auto Body Damage Appraiser / Customer Service Representative to join its collision center team in Bristol, Connecticut. The position serves as the primary link between customers, technicians, and insurance providers. The appraiser creates precise repair estimates and guides customers through the vehicle restoration process, which may be stressful. The role requires strong communication and empathy, along with technical knowledge of automotive collision repair.

This is a full-time position with a salary range of $60,000–$85,000 per year, dependent on experience, with base pay plus commission. Benefits include medical, dental, and vision coverage; a 401(k) with company match; paid time off and holidays; employee discounts; and training and certification opportunities.

Requirements

• Hold a valid Connecticut Motor Vehicle Physical Damage (MVPD) Appraiser License.
• Have at least 2 years of experience in an auto body shop environment handling estimating, customer service, or DRP administration.
• Demonstrate proficiency with collision estimating platforms, specifically CCC ONE Mobile/Desktop, Alldata, and I-CAR.
• Have exceptional verbal and written communication skills and a demonstrated history of conflict resolution and customer satisfaction.
• Have a high school diploma or GED.
• Have a valid driver's license and a clean driving record.

Responsibilities

• Greet customers, answer inquiries, provide regular repair-status updates, and guide customers through the insurance claims workflow.
• Inspect collision-damaged vehicles physically and visually, documenting necessary repairs using knowledge of vehicles, manufacturer recommendations, and position statements.
• Use industry-standard software such as CCC ONE to prepare precise, comprehensive, and profitable repair estimates in line with shop metrics, manufacturer and safety requirements, and insurance guidelines.
• Negotiate repair plans and supplements with insurance adjusters to obtain approvals for safe and proper vehicle repairs.
• Work with the shop foreman and parts coordinators to meet flat-rate metrics, tracking requirements, and delivery timelines.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Employee discounts
• Training and certification opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED