Auto Body Estimator

Boyd Group Services•Denver, CO

6d•$60,000 - $86,000

About The Position

The Estimator provides an exceptional customer experience while preparing vehicle repair estimates and coordinating customers’ repair needs. The role includes communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, and documenting required repairs and parts replacement on damage appraisals. The Estimator works in alignment with facility team members to support repair facility KPIs and a successful customer experience. The position requires knowledge of vehicle repairs and OE guidelines, basic computer skills, and compliance with DRP requirements. The employee must be willing to complete I-CAR Training and hold a valid driver’s license. Duties and responsibilities may change with or without notice. The physical demands of the job must be met to perform its essential functions; reasonable accommodation may be available for individuals with disabilities. Estimated annual compensation is $60,000–$86,000. Commissions are based on location and revenue metrics, sales, and individual performance, subject to the plan terms. The role may also be eligible for bonuses tied to individual or business initiatives. If total compensation in a pay period is below minimum wage, clocked hours are guaranteed at the applicable local or state minimum wage, whichever is greater.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Awareness of where to look for answers.
Valid driver’s license.
Willingness to complete I-CAR Training.

Responsibilities

Document every customer interaction efficiently and accurately, including pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
Coordinate repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.