Auto Body Estimator

Boyd Group Services•McMinnville, OR

1d•$60,000 - $86,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating repair needs, communications, and updates with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacements on damage appraisals. The Estimator works with team members to support the repair facility’s KPIs and customer experience.

Requirements

High school diploma or equivalent.
Knowledge of vehicle repairs and OE guidelines.
Basic computer skills.
Compliance for DRPs, with a minimum of 1 year of experience.
Willingness to complete I-CAR Training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers in person and by phone with positive energy.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.
Potential bonus opportunities tied to individual or business initiatives.