Auto Body Estimator

Boyd Group Services•Tumwater, WA

7d•$55,000 - $78,000

About The Position

The Estimator provides an exceptional customer experience by creating estimates and coordinating customers’ repair needs, including communication with customers and insurance companies throughout the repair process. The role assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works with team members to support the repair facility’s KPIs and ensure a successful customer experience. The role also includes guiding customers through repairs, maintaining accurate documentation, complying with insurer requirements and company operating procedures, supporting team members, and participating in training and meetings as required.

Requirements

Knowledge of vehicle repairs and OE Guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
A minimum of 1 year of experience with DRP compliance.
Must be willing to complete I-CAR Training.
Valid driver's license.

Responsibilities

Document every customer interaction and keep records updated efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow the WOW Operating Way for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers in person and by phone with positive energy.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Maintain store KPIs by maximizing role performance.
Uphold the company's Core Values of Honesty, Integrity, and Respect.
Assess vehicle damage and document needed repairs and parts replacement on damage appraisals.
Coordinate customer repair needs and communicate with customers and insurance companies throughout the repair process.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option available.
Potential bonus opportunities tied to individual or business initiatives.