Auto Body Collision Estimator

Churchill Opco Holdings LLC•New Castle, DE

34d•$75,000 - $125,000•Onsite

About The Position

VIVE Collision is seeking an experienced Collision Estimator to join their team. This role is crucial to the repair process, going beyond just writing estimates. The Estimator will work closely with technicians, parts and production teams, and a front office staff, utilizing modern technology and resources to manage repairs effectively. The position offers an opportunity to focus on quality repairs, strong customer service, and efficient vehicle turnaround in a busy shop environment with consistent workflow and strong support.

Requirements

Must be at least 18 years of age.
A valid driver's license and satisfactory motor vehicle record (MVR) are required.
Minimum of three (3) years of automotive collision repair or estimating experience.
Strong knowledge of collision repair procedures, estimating, and blueprinting.
Proficiency in customer service and sales-oriented communication.
Working knowledge of OEM repair procedures and insurance carrier requirements.
Excellent verbal and written communication skills.
Strong organizational, problem-solving, and time management abilities.
Ability to read and interpret repair procedures, work orders, and technical documentation.
Ability to multitask and thrive in a fast-paced, production-driven environment.

Nice To Haves

Experience with CCC ONE estimating software preferred.
I-CAR certification or training preferred.
State appraisal license if required by state.

Responsibilities

Greet customers and perform comprehensive vehicle inspections to assess collision damage.
Prepare complete and accurate repair estimates and blueprints using approved estimating systems.
Develop detailed repair plans following complete vehicle teardown.
Explain the repair process, estimated timelines, and repair expectations to customers.
Open and maintain repair orders in compliance with company, DRP, and regulatory requirements, including BAR compliance where applicable.
Verify all required authorizations and documentation are obtained before repairs begin.
Conduct vehicle check-in with customers at the time of drop-off.
Coordinate with technicians and production staff to ensure repair plans are properly communicated and executed.
Follow current OEM repair procedures and manufacturer guidelines throughout the repair process.
Communicate repair status updates to customers, insurance partners, and internal team members.
Identify and process supplements as additional damage is discovered.
Manage total loss documentation and administrative processes when applicable.
Prepare all final paperwork, including repair orders, invoices, DRP documentation, and customer delivery packets.
Perform final quality control inspections, including road testing when required, prior to vehicle delivery.
Review completed repairs with customers during vehicle delivery and address any questions or concerns.
Maintain strong working relationships with insurance carriers, customers, and internal team members.
When applicable, drive vehicles for damage assessments, road testing, or other job-related purposes to support accurate estimates, verify repairs, and ensure vehicle safety and quality.
Perform other duties as assigned to support shop operations and deliver an exceptional customer experience.

Benefits

Medical, Dental & Vision insurance options for you and your family, including domestic partners
$50,000 employer-paid life insurance
401(k) with employer match
Health Savings Account options
Paid Time Off
8 paid holidays, including Black Friday, plus your birthday as a floating holiday
Employee Assistance Program offering confidential counseling and work/life resources
Financial and legal assistance
Peak performance coaching and personal development resources
Wellness, shopping and travel savings
Paid I-CAR, OEM and industry certification training
Career growth opportunities throughout VIVE Collision