Auto Collision Estimator

Aston Carter•Pontiac, MI

10d•$25 - $30•Hybrid

About The Position

The Auto Collision Estimator coordinates and tracks vehicle repairs involving batteries, tires, glass, mechanical components, and body damage. The position focuses on timely and accurate handling of repair requests, effective communication with internal and external partners, and careful data management in a fast-paced automotive environment. It is described as an entry-level opportunity to support a large OEM while developing administrative, analytical, and automotive industry skills. This contract-to-hire position is based in Auburn Hills, Michigan, and is hybrid. The pay range is $25.00–$30.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. The position is anticipated to close on November 10, 2026.

Requirements

At least 1 year of data entry or administrative experience, preferably in a fast-paced environment.
Ability to work under pressure, handle multiple functions, and prioritize tasks effectively.
Understanding of the automotive industry and basic knowledge of vehicle damage and repair processes.
Strong communication skills, including professional interaction with manufacturer and management-level personnel.
Strong written communication skills for drafting and responding to emails professionally.
Proficiency with Microsoft Office, particularly Excel and Word, for data entry, reporting, and documentation.
Typing speed of at least 40 words per minute.
Ability to work efficiently, meet deadlines, and achieve daily objectives.
Customer-service-oriented mindset, strong people skills, and ability to build positive working relationships.
Attention to detail and strong organizational skills for managing repair orders, logs, and reports.

Nice To Haves

Experience with vehicle repair processes, body shop operations, or automotive service environments.
Familiarity with automotive repair procedures and terminology.
Exposure to body shop estimating practices and estimating software.
Experience coordinating repairs or providing administrative support in an automotive or technical setting.
Strong Excel data-entry skills, including working with reports and basic data analysis.
General proficiency with Microsoft Office beyond Excel and Word.
Teamwork skills and a willingness to support colleagues and contribute to a collaborative environment.
Commitment to service excellence, integrity, safety, efficiency, and accountability.
Interest in the automotive industry and desire to grow professionally in the field.

Responsibilities

Manage vehicle repair operations involving batteries, tires, glass, mechanical issues, and body damage, ensuring work is completed accurately and on time.
Receive, review, and enter daily repair requests into the appropriate systems and maintain organized records of open jobs.
Dispatch work orders to technicians, contractors, and other service providers using Stellantis OBT software.
Handle daily email correspondence related to repairs, provide updates, respond to inquiries, and maintain professional communication.
Maintain a daily call log for vehicles in repair status, follow up to expedite repairs, and document reasons for delays.
Close work orders promptly after repairs are completed and ensure documentation, data, and status updates are accurate and complete.
Review daily Excel reports and data to monitor repair progress, identify issues or delays, and support improvement in repair operations.
Communicate with manufacturer and management-level personnel to provide status updates, clarify repair needs, and support decision-making.
Provide customer-service-oriented support to help stakeholders have a smooth repair experience.
Manage multiple functions and tasks under pressure while maintaining accuracy, productivity, and service standards.
Uphold service excellence, integrity, teamwork, safety, commitment, efficiency, and accountability.