Audio Visual Specialist III

UT Southwestern Medical Center•Dallas, TX

9h•Onsite

About The Position

UT Southwestern is seeking an experienced audiovisual service professional to install, maintain, troubleshoot, program, and repair enterprise audiovisual systems across campus and satellite locations throughout the Dallas-Fort Worth area. The role supports mission-critical AV environments and requires extensive experience with AV technologies, including QSC/Q-SYS and Crestron programming and troubleshooting. The successful candidate independently resolves complex technical issues, supports end users, and may mentor less experienced technicians. The position provides support for patient-room AV equipment, conference and huddle rooms, waiting areas, lecture halls, classrooms, and other collaboration spaces. Work includes project leadership on small- to mid-range projects, coordination with internal and external stakeholders, site surveys, preventive maintenance, documentation, end-user training, vendor and rental coordination, and on-call support during off-hours and/or holidays. Periodic travel to remote sites may be required. Work is performed indoors and outdoors as needed, including office settings.

Requirements

High school diploma or GED.
Seven years of experience with audiovisual services and/or managing external vendor relationships and integrations to support business needs.
Self-motivation and ability to work effectively independently and in a team environment.
Strong organizational, technical, interpersonal, and communication skills; flexibility and adaptability in a dynamic environment.
Ability to walk and/or stand for extended periods and to lift and carry up to 50 pounds as needed.
Understanding of Excel for running reports and proficiency in basic computer skills.
Strong knowledge of audiovisual equipment, potentially including sound boards, mixers, audio amplifiers, speakers, video switchers, projection equipment, cameras, microphones, and cabling.
Diplomacy in working with end users and stakeholders.
Ability to install a TV without supervision and perform site surveys for new buildings or projects independently.
Attention to detail and strong organizational skills.
Ability to work under deadlines and pressure with excellent problem-solving skills.
Ability to travel periodically to remote sites for on-site support or AV implementation.
Ability to perform physical activities including sitting, standing, walking, stooping, climbing, crawling, grasping, handling, and repetitive motions.

Nice To Haves

Associate's degree.
Background in audiovisual, computers, or related technology fields.
Experience with QSC/Q-SYS and Crestron programming and troubleshooting.

Responsibilities

Handle critical hardware and application issues and provide timely technical support.
Communicate project status during reviews with management and project stakeholders.
Read and interpret electronic schematics and architectural blueprints.
Serve as project lead on small- to mid-range projects; coordinate team efforts, stakeholders, and project tasks through completion within timelines.
Support projects affecting collaboration at new and existing locations.
Provide technology education for health education, video conferencing, entertainment, and basic technology needs.
Troubleshoot and replace patient-room AV equipment at CUH and Zale, including televisions, cameras, pillow speakers, and related equipment.
Support faculty and staff conference-room meetings through training, troubleshooting, and hardware replacement.
Troubleshoot and resolve audio, video, switching, and control-system issues in conference rooms, huddle rooms, waiting areas, lecture halls, and other spaces.
Provide online conference support through conference rooms and desktop workstations.
Develop documentation covering AV best practices, processes, policies, and room management.
Maintain daily records of project work and time for timesheet entry and work reports.
Perform preventive-maintenance visits to ensure conference rooms and systems operate optimally.
Gather feedback from staff, faculty, students, affiliates, and other stakeholders to identify service gaps and improvement opportunities.
Communicate important AV system changes to end users and stakeholders in classroom and conference-room environments.
Perform site surveys for new buildings and projects with a supervisor or manager.
Build relationships and maintain confidentiality while supporting executive-level needs.
Determine rental equipment and services, ensure proper billing, and manage vendor relationships.
Independently resolve complex break/fix issues in person or by telephone.
Support operating rooms before and during cases for remote education or conferencing, as needed.
Train personnel in proper AV equipment use and care.
Provide on-call support during off-hours and/or holidays.
Maintain real-time inventory controls for asset deployments and decommissions.
Perform other duties as assigned.

Benefits

PPO medical plan, available day one at no cost for full-time employee-only coverage.
Preventive healthcare coverage at 100% with no copay.
Paid Time Off, available day one.
Retirement Programs through the Teacher Retirement System of Texas (TRS).
Paid Parental Leave Benefit.
Wellness programs.
Tuition Reimbursement.
Public Service Loan Forgiveness (PSLF) Qualified Employer.
On-site childcare.
Paid holidays.
Merit increases.