Audio Visual Operations Manager

Scott Brown Media Group Inc•Gulf Shores, AL

12h

About The Position

The Audio Visual Operations Manager plays a pivotal role in delivering exceptional customer service, optimizing team performance, and driving business growth while supporting all audio-visual operations. The role leads daily floor operations, overseeing technicians and ensuring timely, efficient equipment delivery and service in accordance with client and hotel specifications. It includes scheduling technicians, delegating tasks, managing workflow, maintaining daily equipment sheets, and ensuring event setups, strikes, and property inventory shipments and returns are completed correctly. The manager plans and implements event setups and strikes for lighting, video, audio, and other meeting and event equipment. The role also serves as lead technician across multiple breakout sessions and supports the setup, operation, and strike of equipment for breakout meetings, general sessions, galas, banquets, receptions, and other live events. Duties include operating portable audio systems for music and speech reinforcement and creating AV team schedules in the Time & Labor platform. The position is responsible for inventory control, customer service, and team development. It maintains effective inventory procedures, reports missing or damaged equipment and malfunctions to the account manager, and records event inventory usage with the Warehouse Manager. The manager builds relationships with clients, team members, neighboring properties, and vendors; addresses guest concerns; upholds company professional standards; and leads, motivates, and trains technicians and operational support staff. The company describes itself as a growing audio-visual company partnering with hotels, including Marriott and Hilton properties, in markets across the North and Southeast.

Responsibilities

Lead and manage daily floor operations.
Oversee technicians to ensure timely and efficient equipment delivery and service in line with client and hotel specifications.
Schedule technicians weekly based on hotel and other operational needs.
Delegate tasks and manage workflow for optimal efficiency.
Maintain accurate and complete daily equipment sheets.
Ensure completion of AV event setups and teardowns.
Ensure property inventories are shipped to and returned from the correct locations.
Plan and implement event setups and strikes for lighting, video, audio, and other meeting and event equipment.
Serve as lead technician for multiple breakout sessions at one time.
Set up, operate, and strike equipment for breakout meetings, general sessions, galas, banquets, receptions, and other live events.
Set up and operate portable audio systems for music programs and speech reinforcement.
Create schedules for the AV team in the Time & Labor platform.
Implement and maintain inventory control procedures to ensure proper stock levels, safety, security, and equipment quality.
Report missing equipment, hardware issues, malfunctions, or damage to the account manager promptly for resolution.
Record event inventory usage with the Warehouse Manager.
Build working relationships with internal and external clients, team members, neighboring properties, and vendors.
Address guest concerns directly and ensure guest needs are met and equipment functions properly.
Uphold and project a professional image according to SBMG standards and ensure team adherence to those standards.
Create and foster a positive work environment aligned with company core values.
Lead, motivate, and develop technicians and operational support staff.
Drive professional development and training initiatives to enhance business acumen, technical knowledge, and service delivery.
Ensure team members are proficient in relevant company software and systems.