Attendant

Colonial Parking Inc•Hyattsville, MD

1d•Onsite

About The Position

The Attendant delivers Colonial Parking’s customer service standards during parking transactions and helps maintain safe, efficient traffic flow into and out of an assigned parking facility. The role supports the Shift Manager with daily operations by assisting customers, receiving parking payments as assigned, and safely parking and retrieving vehicles. The employee may also complete minor cleaning or maintenance tasks and other duties assigned by the Operations Manager. Work is performed in parking garages and lots, potentially including outdoor areas. The employee may be exposed to prevailing weather conditions, vehicle fumes, airborne particles, and minimal to moderate noise. Regular contacts include location management, corporate office employees, peers, field employees, parking customers, vendors, and property management or client representatives. Compensation is determined by assigned location, job-related qualifications, and the approved compensation structure.

Requirements

High school diploma.
One year of related experience.
Ability to read and understand instructions and written correspondence.
Effective verbal and written communication skills.
Possess and maintain a valid driver’s license.
Ability to safely operate vehicles with standard or automatic transmissions.
Ability to maintain a professional, friendly demeanor with employees and parking customers.
Ability to resolve customer concerns professionally and courteously.

Nice To Haves

Background in the service industry is preferred but not required.

Responsibilities

Park and retrieve customer vehicles safely, carefully, and in a timely manner.
Provide required customer service, including maintaining proper uniform appearance, greeting customers, answering questions, resolving issues, and thanking customers as they exit.
Assist customers with parking transactions and receive payments for parking services as assigned.
Maintain an appropriate flow of vehicle traffic entering and exiting the facility.
Report to work on time and maintain a friendly, helpful, and courteous attitude toward customers and coworkers.
Drive and park customer automobiles within lots or garages safely and prudently.
Complete Customer Damage Reports with customers when needed and, with assistance from the Shift Manager, relay claim information to the Claims Department.
Promptly notify management of incidents, concerns, or other situations requiring attention.
Review, understand, and acknowledge company policies and procedures supporting assigned duties when requested.
Complete minor cleaning or maintenance tasks when requested by management and in accordance with company maintenance checklists.
Perform other duties as assigned by the Operations Manager.