Attendant

SP Plus•Charlotte, NC

7d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Attendant helps keep the parking location orderly, clean, and presentable, directs customers to available spaces, and provides courteous assistance. The role also includes monitoring parking areas, supporting traffic flow, reporting safety or facility issues, and helping with maintenance and other duties assigned by the Facility Manager.

Requirements

Less than high school education or one month of related experience or training, or an equivalent combination of education and experience.
A valid state-issued driver’s license with a current address and an acceptable driving record is required only if expected to drive a company vehicle or drive on company business.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and effectively present information in one-on-one situations to customers and company employees.
Ability to add, subtract two-digit numbers, and multiply and divide with tens and hundreds, including using units of American money.
Maintain a neat and clean appearance and wear the complete uniform at all times.
Ability to regularly stand and walk and use hands to handle cash and equipment; occasionally sit, climb, or balance; and occasionally lift and/or move up to 25 pounds.

Responsibilities

Ensure an appropriate number of cars is kept on location throughout the shift and that vehicles are parked appropriately.
Keep the parking lot clean and presentable.
Direct incoming customers to available parking spaces.
Count vehicles on location as needed.
Write and issue violation warnings to tenants and visitors who violate garage policies.
Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.
Assist customers who have forgotten where they parked their vehicle.
Report to work every scheduled day, on time and in uniform.
Courteously answer customer questions and direct customers to the Facility Manager for further assistance when necessary.
Control traffic at entrances and exits as needed.
Assist with maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected violations of Company policy, safety hazards, and unusual occurrences to the Facility Manager.
Communicate debris, water, oil spills, and similar issues to the garage office.
Substitute for Valets when necessary, if authorized.
Maintain thorough knowledge of the garage, major streets, landmarks, and freeways in the area.
Assist the Facility Manager with other duties as needed.