At Your Service Center Associate, Mall in Columbia - Part Time
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include days, evenings, nights, weekends, and holidays. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help maintain a clean, shoppable space, complete BOPS orders and curbside deliveries promptly, and promote Macy’s loyalty program. You also support teammates, work toward sales goals, and contribute to individual and store results. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. Weekend shifts are part of the schedule requirements. The position involves frequent use of computers and other technology, including handheld equipment and cash registers.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules or procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and share loyalty benefits, including opening credit accounts.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service throughout fulfillment and pickup interactions.
- Assist with total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and help maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team.
- Stay informed about sales goals, new arrivals, popular items, trends, and promotions.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
