At Your Service Center Associate, Redding Mt Shasta - Full Time

Macy's • Redding, CA

3d • $17 - $21 • Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. It involves engaging customers, supporting sales and loyalty goals, and helping maintain a clean, organized, inviting shopping and service area.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
• Welcome and assist customers with genuine hospitality and friendly, personal conversations.
• Support total store fulfillment, including online orders picked up in store, using the systems needed to complete transactions.
• Keep the collection, pickup, and return areas organized, clean, and ready for customers.
• Ensure timely completion and curbside delivery of BOPS orders.
• Recover merchandise and help maintain a clean, organized, shoppable space.
• Share loyalty program benefits, help acquire customers by opening credit accounts, and work toward sales goals.
• Support teammates through honest, caring collaboration.
• Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
• Provide a positive customer experience through checkout and order handoff, including thanking customers.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed