At Your Service Center Associate, Redding Mt Shasta - Full Time

Macy's • Redding, CA

3d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help customers, support sales and loyalty goals, and keep the shopping and service areas clean, organized, and inviting.

You welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and maintain an organized collection area for pickups. You help recover merchandise and keep pickup and return areas clean, while completing orders and curbside delivery in a timely manner. You also stay informed about sales goals, new arrivals, top sellers, trends, and promotions, and collaborate with colleagues to improve customer and store results.

The position requires flexible availability, including nights, weekends, and holidays. Macy’s states full-time colleagues are typically scheduled 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Make prompt, sound decisions to address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges and share loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful, adapt to changing priorities, and work independently as well as within a team.
• Be comfortable handling electronic devices.
• Meet physical requirements including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
• Stand for at least two consecutive hours and lift at least 25 pounds.
• Have close vision, color vision, depth perception, and focus adjustment.
• Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
• Assist customers with all aspects of total store fulfillment and provide a friction-free pickup experience.
• Use the systems and equipment needed to complete transactions.
• Keep the collection, pickup, and return areas clean, organized, and shoppable.
• Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
• Welcome customers, provide genuine hospitality, and resolve customer needs and issues.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Work collaboratively with colleagues and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed