At Your Service Center Associate, Bozeman Gallatin Valley - Full Time

Macy's•Bozeman, MT

11d•Onsite

About The Position

As an At Your Service Center Colleague, you support activities that deliver a seamless, personalized shopping experience, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks. You uphold Macy’s service standards and bring multitasking, problem-solving, attention to detail, and a customer-first mindset to a fast-paced environment. The role involves flexibility across a variety of shifts, including nights, weekends, and holidays, and focuses on selling, achieving goals, teamwork, and creating welcoming customer experiences. You also help keep the shopping space clean, organized, and inviting. You help prepare the At Your Service area for customers, stay informed about sales goals, new arrivals, top-selling items, trends, and promotions, and engage customers with genuine hospitality. You assist with total-store fulfillment, use the systems needed to complete transactions, organize the collection area, and help ensure timely BOPS and curbside delivery. You recover merchandise and keep pickup and return areas clean. You also share loyalty program benefits, help customers with their needs, and contribute to a collaborative team focused on customer service and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules or procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Ability to use electronic devices, including computers, handheld equipment, and cash registers, and to process register transactions.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with total-store fulfillment and use the necessary systems to complete transactions.
Keep the collection, pickup, and return areas clean, organized, and ready for customers.
Ensure timely completion and curbside delivery of BOPS orders.
Recover merchandise and maintain a shoppable, inviting space.
Welcome and assist customers with genuine hospitality and friendly, personal conversations.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Collaborate with and support colleagues to serve customers and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice