At Your Service Center Associate, Bozeman Gallatin Valley - Full Time

Macy's • Bozeman, MT

11d • $19 - $23 • Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless and personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with flexible scheduling, including nights, weekends, and holidays. Colleagues support selling and sales goals, collaborate with the team, provide genuine hospitality, and help keep the shopping space clean, organized, and inviting.

Daily work includes preparing the At Your Service area, reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and welcoming customers with friendly, personal service. Colleagues assist with total store fulfillment, use the systems needed to complete transactions, organize the pickup area, recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside deliveries promptly. They share loyalty program benefits, thank customers, and support one another through honest and collaborative teamwork. The position involves frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goals and share loyalty benefits and credit-account offers with customers.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
• Ability to use electronic devices.
• Ability to talk, lift, move continuously, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
• Provide personalized customer service and assist customers with total store fulfillment.
• Use the systems needed to complete transactions and keep the collection area organized for customer pickups.
• Maintain a clean, organized, and shoppable service area; recover merchandise and keep pickup and return areas clean.
• Complete BOPS orders and curbside deliveries in a timely manner.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
• Collaborate with colleagues and support the team in delivering customer and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed