At Your Service Captain, Wenatchee Valley - Full Time
About The Position
The At Your Service Captain is an elevated hourly colleague who advocates for customers, models expected behaviors for colleagues, and provides expertise in customer satisfaction, problem-solving, and building brand loyalty. The role drives results through promotional and omnichannel selling initiatives, including Buy Online Pickup in Store and Curbside services. Under the supervision of a People Leader, the Captain helps communicate expectations and priorities to colleagues. Advancement opportunities include Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
- High school diploma or equivalent.
- Ability to stand or walk for prolonged periods of at least two consecutive hours.
- Frequent use of computers and handheld electronic equipment.
- Ability to reach, including above eye level, and to crouch, kneel, and stoop; color vision.
- Ability to lift and move items weighing up to 30 pounds.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Advocate for customers, role-model outstanding service, and provide colleagues with fast feedback on improving customer experiences.
- Resolve customer issues with customer-focused solutions, such as converting a return into an exchange.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total-store activities.
- Lead colleagues in executing and completing assigned tasks.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in maintaining the At Your Service area, processing customer orders, and keeping back-of-house areas to standards for Buy Online Pickup in Store and Curbside services.
- Stay current on service, promotion, and policy updates.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used to fulfill customer orders.
- Perform applicable sales and support duties.
- Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
