At Your Service Captain, Roosevelt - Full Time

Macy's • Philadelphia, PA

4d • Onsite

About The Position

As the At Your Service Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, problem-solving, and building brand loyalty. You support results through promotional and omnichannel selling initiatives, including Buy Online Pickup in Store and Curbside services. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Advancement opportunities include Sales and Customer Experience Manager.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Effective communication with customers and ability to provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
• High school diploma or equivalent.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Model customer advocacy and provide timely feedback on ways to improve customer experiences.
• Deliver high-level customer service through problem-solving and customer-focused resolutions.
• Promote the Macy's mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Lead colleagues in completing assigned tasks.
• Provide People Leaders with ongoing feedback to improve the customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in maintaining the At Your Service area, processing customer orders, and keeping back-of-house areas to standards for Buy Online Pickup in Store and Curbside services.
• Stay current on service, promotion, and policy updates.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used to fulfill customer orders.
• Perform applicable sales and support duties.
• Foster acceptance and respect and strengthen connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED