At Your Service Captain, Westland - Full time

Macy's • Hialeah, FL

8d • $17 - $27 • Onsite

About The Position

The At Your Service Captain is an elevated hourly colleague who advocates for customers and serves as a role model for colleagues. The position focuses on customer satisfaction, problem-solving, brand loyalty, promotional and Omni selling initiatives, including Buy Online Pickup in Store and Curbside services. Under the supervision of a People Leader, the Captain communicates expectations and priorities to colleagues and may advance to Sales and Customer Experience Manager.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers and provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations and needs.
• Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
• High school diploma or equivalent.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Role-model customer advocacy and provide colleagues with fast feedback on improving the customer experience.
• Resolve customer issues with customer-focused solutions, such as converting a return into an exchange.
• Promote the Macy's mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor total-store activities.
• Lead colleagues in executing and completing assigned tasks.
• Provide People Leaders with continuous feedback to improve customer experiences and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in maintaining the At Your Service area, processing customer orders, and maintaining back-of-house areas to standards for Buy Online Pickup in Store and Curbside services.
• Stay current on service, promotion, and policy updates.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used to fulfill customer orders.
• Perform applicable sales and support duties.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED