At Your Service Captain, Westfarms - Full Time

Macy's • Farmington, CT

8d • Onsite

About The Position

The At Your Service Captain is an elevated hourly colleague who advocates for customers, models expectations for colleagues, and provides expertise in customer satisfaction, problem-solving, and building brand loyalty. The role drives results through promotional and Omni selling initiatives, including Buy Online Pickup in Store and Curbside services. Under the supervision of a People Leader, the Captain helps communicate expectations and priorities to colleagues. Advancement opportunities include Sales and Customer Experience Manager.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Proficient communication with customers and ability to provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations and needs.
• Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
• High school diploma or equivalent.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Model customer advocacy and provide colleagues with timely feedback on delivering outstanding customer experiences.
• Resolve customer issues with customer-focused solutions, such as converting a return into an exchange.
• Promote Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Lead colleagues in completing assigned tasks.
• Provide People Leaders with continuous feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in maintaining the At Your Service area, processing customer orders, and keeping back-of-house areas up to standards for Buy Online Pickup in Store and Curbside services.
• Stay current on service, promotion, and policy updates.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used to fulfill customer orders.
• Perform applicable sales and support duties.
• Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED