At Your Service Captain, Westfarms - Full Time
About The Position
The At Your Service Captain is an elevated hourly colleague who advocates for customers and serves as a role model for colleagues. The role focuses on customer satisfaction, problem-solving, and building brand loyalty, while driving results through promotional and omnichannel selling initiatives such as Buy Online Pickup in Store and Curbside services. Under the supervision of a People Leader, the Captain communicates expectations and priorities to colleagues. Advancement opportunities include Sales and Customer Experience Manager. Full-time colleagues are typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays. Macy’s describes its workplace as dynamic and inclusive and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities.
Requirements
- High school diploma or equivalent.
- Effective communication with customers and ability to provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Role model outstanding customer experiences and provide fast feedback on how to improve them.
- Resolve customer issues with customer-focused solutions, including converting returns into exchanges.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor store activities.
- Lead colleagues in completing assigned tasks.
- Provide People Leaders with continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in upkeep of the At Your Service area, process customer orders, and maintain back-of-house areas to standards for Buy Online Pickup in Store and Curbside services.
- Stay current on updates to services, promotions, and policies.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used to fulfill customer orders.
- Perform applicable sales and support duties.
- Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
