At Your Service Captain, Kings Plaza - Full Time
About The Position
As the At Your Service Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, problem-solving, and building brand loyalty. You help drive results through promotional and Omni selling initiatives, including Buy Online Pickup in Store and Curbside services. Under a People Leader’s supervision, you communicate expectations and priorities to colleagues. Advancement opportunities include Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability. The role includes store opening and closing procedures, customer order processing, upkeep of the At Your Service area, and support for sales and other store operations.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Role-model outstanding customer experiences and provide colleagues with timely feedback on how to improve them.
- Resolve customer concerns with customer-focused solutions, such as converting returns into exchanges.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Lead colleagues in executing and completing assigned tasks.
- Provide People Leaders with ongoing feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in maintaining the At Your Service area, processing customer orders, and maintaining back-of-house areas to standards for Buy Online Pickup in Store and Curbside services.
- Stay current on service, promotion, and policy updates.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used to fulfill customer orders.
- Perform applicable sales and support duties.
- Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
