At Your Service Captain, Kings Plaza - Full Time

Macy's•Brooklyn, NY

9d•Onsite

About The Position

The At Your Service Captain is an elevated hourly colleague who advocates for customers, models strong customer service for colleagues, and supports customer satisfaction, problem-solving, and brand loyalty. The role drives results through promotional and Omni selling initiatives, including Buy Online Pickup in Store and Curbside services. Under the supervision of a People Leader, the Captain helps communicate expectations and priorities to colleagues. Advancement opportunities include Sales and Customer Experience Manager.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Proficiency in communicating effectively with customers and providing clear direction to colleagues.
Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
High school diploma or equivalent.

Nice To Haves

1–2 years of direct retail experience.

Responsibilities

Model customer advocacy and provide colleagues with fast feedback on improving customer experiences.
Resolve customer issues with customer-focused solutions, including converting returns into exchanges.
Promote the Macy’s mobile app to enhance the in-store customer experience.
Meet with People Leaders throughout the day to plan and monitor total store activities.
Lead colleagues in completing assigned tasks.
Provide People Leaders with continuous feedback to improve customer experiences and processes.
Perform store opening and closing procedures, including accessing the alarm system and settling registers.
Maintain the At Your Service area, process customer orders, and keep back-of-house areas up to standard for Buy Online Pickup in Store and Curbside services.
Stay current on service, promotion, and policy updates.
Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used to fulfill customer orders.
Perform applicable sales and support duties.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.