At Your Service Captain, La Cumbre Plaza - Full Time

Macy's•Santa Barbara, CA

9d•Onsite

About The Position

The At Your Service Captain is an elevated hourly colleague who advocates for customers and serves as a role model for colleagues. The role focuses on customer satisfaction, problem-solving, and building brand loyalty, while driving results through promotional and Omni selling initiatives such as Buy Online Pickup in Store and Curbside services. Under the supervision of a People Leader, the Captain communicates expectations and priorities to colleagues. Advancement opportunities include Sales and Customer Experience Manager.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
Proficiency in communicating effectively with customers and providing clear direction to colleagues.
Ability to adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
High school diploma or equivalent.
Ability to stand or walk around the store or department for prolonged periods of at least two consecutive hours.
Frequent use of computers and handheld electronic equipment.
Ability to reach, including above eye level, crouch, kneel, and stoop; color vision.
Ability to lift and move items weighing up to 30 pounds.

Nice To Haves

1–2 years of direct retail experience preferred.

Responsibilities

Role-model customer advocacy and provide timely feedback on ways to improve customer experiences.
Deliver high-level customer service through problem-solving and customer-focused resolutions, including converting returns into exchanges.
Promote the Macy’s mobile app to enhance the in-store customer experience.
Meet with People Leaders throughout the day to plan and monitor total store activities.
Lead colleagues in executing and completing assigned tasks.
Provide People Leaders with continuous feedback to support positive customer experiences and improve processes.
Perform store opening and closing procedures, including accessing the alarm system and settling registers.
Lead and participate in maintaining the At Your Service area, processing customer orders, and keeping back-of-house areas to standards for Buy Online Pickup in Store and Curbside services.
Stay current on service, promotion, and policy updates.
Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used to fulfill customer orders.
Perform applicable sales and support duties.
Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.