At Your Service Captain, Colonie Center - Full Time
About The Position
The At Your Service Captain is an elevated hourly colleague who advocates for customers and serves as a role model for colleagues. The role focuses on customer satisfaction, problem-solving, and building brand loyalty while supporting promotional and omnichannel selling initiatives, including Buy Online Pickup in Store and Curbside services. Under the supervision of a People Leader, the Captain communicates expectations and priorities to colleagues and may have advancement opportunities to Sales and Customer Experience Manager. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays. It involves prolonged standing and walking, frequent use of computers and handheld electronic equipment, reaching and other movement, and lifting and moving items weighing up to 30 pounds.
Requirements
- High school diploma or equivalent.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Effective communication with customers and ability to provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt to changing priorities and deadlines.
- Ability to stand and walk around the store or department for prolonged periods, including at least two consecutive hours.
- Frequent use of computers and handheld electronic equipment.
- Ability to reach, including above eye level, crouch, kneel, stoop, and distinguish color.
- Ability to lift and move items weighing up to 30 pounds.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Advocate for customers, role-model excellent service, and provide colleagues with feedback on improving customer experiences.
- Resolve customer issues with customer-focused solutions, including converting returns into exchanges.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total-store activities.
- Lead colleagues in executing and completing assigned tasks.
- Provide People Leaders with continuous feedback to improve customer experiences and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in upkeep of the At Your Service area, process customer orders, and maintain back-of-house areas to standards for Buy Online Pickup in Store and Curbside services.
- Stay current on service, promotion, and policy updates.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used to fulfill customer orders.
- Perform applicable sales and support duties.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
