At Your Service Captain, Wenatchee Valley - Full Time
About The Position
The At Your Service Captain is an elevated hourly colleague who advocates for customers, models strong performance for colleagues, and serves as an expert in customer satisfaction, problem-solving, and brand loyalty. Under the supervision of a People Leader, the Captain communicates expectations and priorities, supports promotional and Omni selling initiatives—including Buy Online Pickup in Store and Curbside services—and helps drive results. Advancement opportunities include Sales and Customer Experience Manager. Full-time colleagues are typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability. The role involves leading assigned tasks and supporting the At Your Service area, processing customer orders, maintaining back-of-house standards, and helping colleagues use point-of-sale technology, radio frequency equipment, and fulfillment applications. The Captain also performs applicable sales and support duties and contributes to an inclusive, respectful environment.
Requirements
- High school diploma or equivalent.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- Ability to meet the stated physical requirements, including standing or walking for prolonged periods, using computers and handheld equipment, reaching, crouching, kneeling, stooping, color vision, and lifting or moving items up to 30 pounds.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Advocate for customers, role-model excellent service, and provide colleagues with timely feedback on improving customer experiences.
- Resolve customer issues with customer-focused solutions, including converting returns into exchanges.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total-store activities.
- Lead colleagues in executing and completing assigned tasks.
- Provide People Leaders with ongoing feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in maintaining the At Your Service area, processing customer orders, and maintaining back-of-house areas to standards for Buy Online Pickup in Store and Curbside services.
- Stay current on service, promotion, and policy updates.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used to fulfill customer orders.
- Perform applicable sales and support duties.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
