Seasonal Retail At Your Service Associate, Naples

Macy's • Naples, FL

1d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, a customer-first mindset, and flexibility in a fast-paced environment. You help customers, support sales goals and loyalty programs, and keep the shopping and service areas clean, organized, and inviting.

You prepare for the day by reviewing sales goals, learning about new arrivals, popular products, trends, and promotions, and ensuring the service area is ready for customers. You welcome customers, assist with total-store fulfillment, use the systems needed to complete transactions, organize pickup areas, recover merchandise, and help ensure timely curbside delivery of BOPS orders. You work collaboratively with colleagues and aim to improve service and store results.

Schedules depend on business needs and colleague availability. The posting describes this as a seasonal role and notes that schedules include weekend shifts; colleagues need flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with all aspects of total-store fulfillment and provide a personalized, welcoming service experience.
• Use the systems needed to complete transactions and process register transactions.
• Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
• Recover merchandise and help maintain a clean, shoppable space.
• Ensure timely completion and curbside delivery of BOPS orders.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Share loyalty program benefits, seek to acquire new customers by opening credit accounts, and work toward daily sales goals.
• Collaborate with colleagues and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed